After Hours Help Desk

 

Not all businesses work only during regular business hours. Some employees will need to work after hours to meet critical deadlines and cannot wait until the next business day to receive tech support. If your business supports your staff during the day and need outsourced help desk support for nights and weekends, we can help. SwiftTech Solutions' After Hours Help Desk will provide IT support after your regular business hours, weekends, and on holidays.

 

 

Our help desk services includes support for:


  • Troubleshooting for basic PC/connectivity issues
  • Installations and repairs on computer via remote control
  • Password resets/account unlocks
  • Virus and malware removal
  • Network connectivity issues
  • Email account setup
  • Assistance with navigating applications
  • Printer/scanner issues
  • Contact vendor support on user’s behalf

 

 

TIERED SUPPORT

Level 1-2 support will work on resolving on simple IT support functions.

EXTEND IN HOUSE RESOURCES

SwiftTech can work as an extension to your internal company help desk.

ACROSS TIME ZONES

Our services will support branch offices and remote employees in their local time.

PURCHASING ASSISTANCE

We'll help your business with buying new office hardware and software with competitive pricing.

SELF-HELP RESOURCES

Your staff will get access to our knowledge base so they can solve their issue on their own timeline.

QUICK RESPONSE

Phone calls will be answered within 60 seconds.

PRIORITY LEVELS

We'll set up several layers of prioritization, depending on the issues your employees typically encounter.

SINGLE POINT OF CONTACT

The outsourced IT helpdesk service will be the first point of contact for your employees.

REMOTE SUPPORT

We can resolve many of the most common IT issues from our office and escalate as needed.

SERVICE LEVEL AGREEMENT

We will ensure our help desk department is meeting our commitments by enforcing a Service Level Agreement.

CONSULTING SERVICES

We'll meet with designated IT staff and key decision makers to determine strategic goals.

TICKET ESCALATION

If an issue requires higher level and/or onsite support, it will be sent to your company’s IT department.

MULTI-DEVICE SUPPORT

Assistance with desktops, laptops, servers, mobile devices, VoIP systems, internet, and more.

CONSISTENT SUPPORT EXPERIENCE

Our helpdesk is trained to follow a common set of procedures instead of trying different solutions at random.

COMPREHENSIVE MONTHLY REPORTS

We'll provide monthly reports for tickets, accounting, and metrics.

 

How will our After Hours Help Desk benefit you?:


  • Increased support availability
  • Lower operating costs
  • Reduced employee downtime
  • Improved customer relationships

 

If your company is interested in an After Hours Help Desk, SwiftTech Solutions can help. We have over 13 years of experience as a Managed Service Provider for SMBs, enterprises, government agencies, and non-profit organizations. You can call us at 877-794-3811 or email [email protected]

 

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Contact us at 877-794-3811 or [email protected] for Professional IT Support

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