Kayako Fusion, a help desk platform, helps clients access easier, more convenient customer support

IRVINE, Calif., (November 15, 2013) — SwiftTech Solutions, an Orange County IT Managed Services Provider, is pleased to announce our switch to the Kayako Fusion help desk system—a full-service technical support solution that will increase employee productivity and streamline customer requests. The Kayako Fusion help desk system will allow SwiftTech team members to interact with customers via phone, email, tickets, live chat, and remote desktop support within the platform.

“We’re excited to deliver a more flexible and unified help desk experience for our staff and clients,” said Joshua Ross, Founder and Chief Technical Officer of SwiftTech Solutions. “The intuitive workflow design of the Kayako help desk will allow us to work more effectively as a team and foster even better customer relationship management.”

Customers can contact SwiftTech Solutions in three convenient ways:

•    Internet: Customers can go to hd.swifttechsolutions.com on an internet browser (Internet Explorer, Firefox, Chrome, Safari). Then, they can register, submit a ticket, and chat with support online.

• Email: Customers can request assistance by sending an email to hdsupport@swifttechsolutions.com.

• Live Chat: Website visitors can communicate with support, sales, and billing in real-time. They can go to swifttechsolutions.com and click the green live help icon on the left-hand side of the screen to pull up the chat window. Then, they will choose the department they would like to speak with, enter their name and email, and ask a question.

For more information about SwiftTech Solutions, please visit swifttechsolutions.com, call toll-free at 1-877-794-3811, or send an e-mail to info@swifttechsolutions.com.

About SwiftTech Technology Solutions, LLC
Based in Irvine, Calif., SwiftTech Solutions offers comprehensive, effective, proven, reliable, and affordable IT services to small, medium, enterprise businesses, government agencies, and non-profit organizations. SwiftTech provides our clients with peace of mind the job will be done correctly, efficiently, and cost-effectively. We use only proven and stable methods to secure the future of our clients’ integrity and security. SwiftTech Solutions is a certified partner of Dell, Microsoft, VMware, HP, Veeam, Barracuda, and Metalogix.