Services

After Hours Support, Your Outsourced Help Desk

Nights, weekends and overflow: SwiftTech's help desk covers your users after hours, under your name or ours.

Managed Help Desk Services<br /> and After Hours Support

We'll work with your existing in-house helpdesk to service users outside business hours.

Overview

Outsourced help desk support<br /> for nights and weekends

Not all businesses work only during regular business hours. Some employees will need to work after hours to meet critical deadlines and cannot wait until the next business day to receive tech support. If your business supports your staff during the day and needs outsourced help desk support for nights and weekends, we can help. SwiftTech Solutions' After Hours Help Desk will provide IT support after your regular business hours, weekends, and holidays.

Are you having issues with:

Long wait times for tech support?

Internal IT spending too much time on lower-level issues?

High costs with hiring and training help desk staff?

Users not being able to work due to IT breakdowns?

Users not having a single point of contact for IT issues?

Not having help desk support when your users need it?

Delays in responding to customer inquiries?

Missed sales opportunities?

Technicians trying different solutions at random?

IF YOU ANSWERED YES, OUR AFTER HOURS HELP DESK SERVICE MAY BE RIGHT FOR YOU.

Not being able to work due to IT breakdowns can be frustrating.

We know you're highly dependent on your technology for your business operations and productivity. Fortunately, your business can hire an After Hours Help Desk provider to ensure employee efficiency, enhanced customer relationships, and continued growth.

Why work with SwiftTech?

We will strategize on business technology by reviewing your IT environment and delivering a custom road map
We will always keep you informed about the status of your requests and systems
We will ensure we do the job right the first time by using industry best practices
We will ensure the solutions we suggest will meet your needs and budget
We will go the extra mile to meet your company's expectations by ensuring our service is delivered at a high quality

Our Managed Service Desk service is used for:

Troubleshooting for basic PC issues

Password resets and account unlocks

Network connectivity issues

Assistance with navigating applications

Contact vendor support on users' behalf

Installations and repairs on computers via remote control

Virus and malware removal

Email account setup

Printer and scanner issues

What is included in our After Hours Help Desk Support?

Our Help Desk service can meet your company's support call needs. We will be a single point of contact for your users. Our After Hours Help Desk service includes:

Tiered Support

Level 1-2 support will work on resolving simple IT support functions.

Quick Response

Phone calls will be answered within 60 seconds.

Consulting Services

We'll meet with designated IT staff and key decision-makers to determine strategic goals.

Extend In House Resources

SwiftTech can work as an extension to your internal company help desk.

Priority Levels

We'll set up several layers of prioritization, depending on the issues your employees typically encounter.

Ticket Escalation

If an issue requires a higher level and/or onsite support, it will be sent to your company’s IT department.

Across Time Zones

Our services will support branch offices and remote employees in their local time.

Single Point of Contact

The outsourced IT helpdesk service will be the first point of contact for your employees.

Multi-Device Support

Assistance with desktops, laptops, servers, mobile devices, VoIP systems, internet, and more.

Purchasing Assistance

We'll help your business by choosing new office hardware and software with competitive pricing.

Remote Support

We can resolve many of the most common IT issues from our office and escalate as needed.

Consistent Support Experience

Our helpdesk is trained to follow a common set of procedures instead of trying different solutions at random.

Self-Help Resources

Your staff will get access to our knowledge base so they can solve their issues on their timeline.

Service Level Agreement

We will ensure our help desk department is meeting our commitments by enforcing a Service Level Agreement.

Comprehensive Monthly Reports

We'll provide monthly reports for tickets, accounting, and metrics.

How will our After Hours Support Help Desk benefit you?

Increased support availability

Reduced employee downtime

Lower operating costs

Improved customer relationships

What Should You Expect from Our After Hours Help Desk?

Here's how we get new clients started with our services:

1. Strategy Session

2. Discovery Session

3. Internal Training

4. Knowledge Base

5. Processes & Procedures

6. Escalation Policies

7. Employee Training

8. Communication Channels

9. 24/7 Support

10. Call Auditing

11. Regular Meetings

How Can You Get Pricing for After Hours Help Desk Services?

SwiftTech does not use a one-size-fits-all pricing package for our clients. Pricing depends on your specific technology needs, plus the number of users and devices that need to be serviced. We will do our best to create a package that can satisfy your desired IT service levels while staying within your budget.

To request pricing, please follow these steps:

Step 1

Step 2

Step 3

If your company is interested in an After Hours Help Desk, SwiftTech Solutions can help. We have over 20 years of experience as a Managed Service Provider for SMBs, enterprises, government agencies, and non-profit organizations. You can call us at 877-794-3811 or email [email protected].