Services
Private Labeled Help Desk
Are your IT admins swamped with Tier 1 and Tier 2 support requests?
Talk with an IT specialistWe'll answer helpdesk requests under your company name and set up customized responses.
CONTACT USOverview
Help desk phone calls answered under your company name
Does your business wish to provide help desk services to employees and/or customers? SwiftTech's technicians can service those requests on your behalf with our Private Labeled Help Desk. SwiftTech will answer requests under your company name and set up customized responses.
Our help desk services include support for:
Troubleshooting for basic PC issues
Password resets and account unlocks
Network connectivity issues
Assistance with navigating applications
Contact vendor support on users' behalf
Installations and repairs on computers via remote control
Virus and malware removal
Email account setup
Printer and scanner issues
Services Offered
Tiered Support
Level 1-2 support will work on resolving simple IT support functions.Quick Response
Phone calls will be answered within 60 seconds.Flexible Availability
SwiftTech has full or part-time options available for your help desk.Consulting Services
We'll meet with designated IT staff and key decision-makers to determine strategic goals.Private Phone Number
Your business can assign an office extension or toll-free number to your help desk.Use Own Ticketing System
If an issue requires a higher level and/or onsite support, it will be sent to your company’s IT department.Single Point of Contact
The outsourced IT helpdesk service will be the first point of contact for your employees.Multi-Device Support
Assistance with desktops, laptops, servers, mobile devices, VoIP systems, internet, and more.Priority Levels
We'll set up several layers of prioritization, depending on the issues your employees typically encounter.Ticket Escalation
If an issue requires a higher level and/or onsite support, it will be sent to your company’s IT department.Remote Support
We can resolve many of the most common IT issues from our office and escalate as needed.Consistent Support Experience
Our helpdesk is trained to follow a common set of procedures instead of trying different solutions at random.Purchasing Assistance
We'll help your business by choosing new office hardware and software with competitive pricing.Self-Help Resources
Your staff will get access to our knowledge base so they can solve their issues on their timeline.Service Level Agreement
We will ensure our help desk department is meeting our commitments by enforcing a Service Level Agreement.Comprehensive Monthly Reports
We'll provide monthly reports for tickets, accounting, and metrics.How will our Private Labeled Help Desk services benefit you?
Increased support availability
Reduced employee downtime
Lower operating costs
Improved customer relationships
If your company is interested in a Private Labeled Help Desk, SwiftTech Solutions can help. We have over 20 years of experience as a Managed Service Provider for SMBs, enterprises, government agencies, and non-profit organizations. You can call us at 877-794-3811 or email [email protected].