Why does my business need a Managed Service Provider?

 

Many small businesses start out managing the IT tasks for their office themselves. This can work if your business only has a couple of employees. However, when the business starts to grow, you won’t have the time or the patience to complete data backups, software updates, and repair your employees’ tech issues.  If this situation sounds familiar to you, then consider outsourcing your IT tasks to a Managed Service Provider (MSP).

Here are a few reasons your business needs an MSP:

  • You can’t afford system downtime and data loss: Let’s say your data backup and recovery systems stopped working for weeks without you realizing it. Then, your email server goes down. Since the email server data wasn’t backed up, any valuable emails, such as customer information, legally binding documents, and company reports, are gone. Long term repeated outages and data loss issues can hurt your business operations, create distrust among your clients, and even threaten to shut down your business altogether. An MSP will create fast and secure IT operations by assessing your current technology environment, then creating a customized business technology plan. Overtime, executing this plan will help increase employee productivity, cut down on financial loss, and ensure peace of mind.

  • Monitoring IT systems yourself can get too complex: Most business need to use multiple vendors for their computer software, such as Microsoft, Adobe, Symantec, VMware, Oracle, and much more. An MSP already has a comprehensive alerting system in place for monitoring the activity for your applications, devices, data backups, and security. Plus, they will send you reporting via email at an interval you prefer (daily, weekly, etc.).

  • Systems operation could be at risk from unapplied software patches:  Software vendors, such as Microsoft and McAfee, will create update patches for their product to fix any problems relating to performance, usability, and security. For example, if a patch for McAfee is not applied, your employees can be leaving their computers vulnerable to virus and malware attacks, and eventually lost hours of work from downtime. An MSP will keep track of your software and update on a regular basis.

  • You might be losing money fixing a preventable issue: Traditionally, small businesses usually call on an IT support technician only when something breaks. However, if something major breaks down, such as a server, a technician could spend many hours trying to save the device. These hours of labor can lead to a large invoice to your business. An MSP uses a combination of quantitative data and real world experience to forecast any upcoming IT issues.  That way, you and your MSP can still have the option to find and use less expensive and less time consuming solutions.

  • Your expertise on IT support may be limited: You may know your industry like the back of your hand. However, someone who been focusing on running a restaurant for example, will likely not have the same amount of expertise with IT. An MSP’s employees are a source of dedicated IT know-how, thanks to a combination of certifications and on the job experience. You, the business owner, can access this expertise with one phone call to the MSP’s help desk.

  • Your tech systems don’t allow for company innovation: Most companies typically spend 80% of their budget keeping their basic infrastructure running, which do not contribute to the growth of their business.  An MSP can help you spend less in the long run by providing a predictable monthly or yearly fee for keeping your IT systems well maintained.  With your savings, you and your MSP can discuss using technology to grow your business and adapt to changing business conditions. For example, you might consider purchasing automating software that will help your employees complete common tasks more efficiently.


If you’re interested in hiring a Managed Service Provider for your business, SwiftTech Solutions can help. You can call 877-794-3811 or email [email protected] for a free consultation.



SOURCES

Cisco Systems, Inc. (2007). Are Managed Services Right for Your Business. Retrieved from: http://www.cisco.com/en/US/solutions/collateral/ns339/ns416/ns458/net_brochure0900aecd805cedea.pdf

Tonge, S. (2012). Five reasons why Managed Services help with IT-Business Alignment. Retrieved from: http://blog.unify.com/2012/08/five-reasons-why-managed-services-help-with-it-business-alignment/

Sweetman, D. (2012). How to Increase Your Profits As a Managed Service Provider. Retrieved from: http://www.crn.com/blogs-op-ed/channel-voices/240002262/how-to-increase-your-profits-as-a-managed-service-provider.htm

Smith, J. (2011). Do you need to hire a managed service provider? Retrieved from: http://www.quora.com/Jenny-Smith-14/Posts/Do-you-need-to-hire-a-managed-service-provider

Peretson, R. (2011). Managed Services The Win-Win Model for Your IT Support Business. Retrieved from: http://www.mspbusinessmanagement.com/sites/default/files/whitepaper/WP0003-v1.0-EN-win-win-model-it-support.pdf

Goodrich, R. (2013). Managed Services: Advantages of Outsourcing IT. Retrieved from: http://www.businessnewsdaily.com/5115-managed-services.html

Rouse, M. (2007). managed service provider (MSP). Retrieved from: http://searchenterprisewan.techtarget.com/definition/managed-service-provider

Massachusetts Institute of Technology. Software Patches & OS Updates. Retrieved from: http://ist.mit.edu/security/patches

Processor. (2006). Accurate IT Forecasting. Retrieved from: http://www.processor.com/

 

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