Outsourced IT Help Desk

 

Are your IT administrators swamped with simple tech support requests? Our Outsourced Help Desk will service your Tier 1 and Tier 2 support requests, such as desktop updates and password resets. By outsourcing these requests, your business will not need to hire additional staff, since we'll take care of hiring and training the help desk technicians. Plus, your IT administrators will have more time to focus more on launching technology projects that will grow the business.

 

 

Our help desk services includes support for:


  • Troubleshooting for basic PC/connectivity issues
  • Installations and repairs on computer via remote control
  • Password resets/account unlocks
  • Virus and malware removal
  • Network connectivity issues
  • Email account setup
  • Assistance with navigating applications
  • Printer/scanner issues
  • Contact vendor support on user’s behalf

 

 

TIERED SUPPORT

Level 1-2 support will work on resolving on simple IT support functions.

CONSULTING SERVICES

We'll meet with designated IT staff and key decision makers to determine strategic goals.

SINGLE POINT OF CONTACT

The outsourced IT helpdesk service will be the first point of contact for your employees.

CONSISTENT SUPPORT EXPERIENCE

Our helpdesk is trained to follow a common set of procedures instead of trying different solutions at random.

REMOTE SUPPORT

We can resolve many of the most common IT issues from our office and escalate as needed.

QUICK RESPONSE

Phone calls will be answered within 60 seconds.

PRIORITY LEVELS

We'll set up several layers of prioritization, depending on the issues your employees typically encounter.

MULTI-DEVICE SUPPORT

Assistance with desktops, laptops, servers, mobile devices, VoIP systems, internet, and more.

SELF-HELP RESOURCES

Your staff will get access to our knowledge base so they can solve their issue on their own timeline.

COMPREHENSIVE MONTHLY REPORTS

We'll provide monthly reports for tickets, accounting, and metrics.

FLEXIBLE AVAILABILITY

SwiftTech has full or part-time options available for your help desk.

TICKET ESCALATION

If an issue requires higher level and/or onsite support, it will be sent to your company’s IT department.

PURCHASING ASSISTANCE

We'll help your business with buying new office hardware and software with competitive pricing.

SERVICE LEVEL AGREEMENT

We will ensure our help desk department is meeting our commitments by enforcing a Service Level Agreement.

 

How will our Outsourced Help Desk services benefit you?:


  • Increased support availability
  • Lower operating costs
  • Delegation of simple IT support functions
  • Reduced employee downtime
  • Improved customer relationships
  • Access to new IT skill sets

 

If your company is interested in Outsourced Help Desk services, SwiftTech Solutions can help. We have over 13 years of experience as a Managed Service Provider for SMBs, enterprises, government agencies, and non-profit organizations. You can call us at 877-794-3811 or email [email protected]

 

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Contact us at 877-794-3811 or [email protected] for Professional IT Support

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