Our Help Desk service can meet your company’s support call needs. We will be a single point of contact for your users. Our After Hours Help Desk service includes:
Overview
Outsourced help desk support
for nights and weekends
Not all businesses work only during regular business hours. Some employees will need to work after hours to meet critical deadlines and cannot wait until the next business day to receive tech support. If your business supports your staff during the day and needs outsourced help desk support for nights and weekends, we can help. SwiftTech Solutions' After Hours Help Desk will provide IT support after your regular business hours, weekends, and holidays.
Are you having issues with:
Long wait times for tech support?
Internal IT spending too much time on lower-level issues?
High costs with hiring and training help desk staff?
Users not being able to work due to IT breakdowns?
Users not having a single point of contact for IT issues?
Not having help desk support when your users need it?
Delays in responding to customer inquiries?
Missed sales opportunities?
Technicians trying different solutions at random?
Not being able to work due to IT breakdowns can be frustrating.
We know you're highly dependent on your technology for your business operations and productivity. Fortunately, your business can hire an After Hours Help Desk provider to ensure employee efficiency, enhanced customer relationships, and continued growth.
Why work with SwiftTech?
- We will strategize on business technology by reviewing your IT environment and delivering a custom road map
- We will always keep you informed about the status of your requests and systems
- We will ensure we do the job right the first time by using industry best practices
- We will ensure the solutions we suggest will meet your needs and budget
- We will go the extra mile to meet your company’s expectations by ensuring our service is delivered at a high quality
Our Managed Service Desk service is used for:
Troubleshooting for basic PC issues
Password resets and account unlocks
Network connectivity issues
Assistance with navigating applications
Contact vendor support on users' behalf
Installations and repairs on computers via remote control
Virus and malware removal
Email account setup
Printer and scanner issues
What is included in our After Hours Help Desk Support?
How will our After Hours Support Help Desk benefit you?
Increased support availability
Reduced employee downtime
Lower operating costs
Improved customer relationships
What Should You Expect from Our After Hours Help Desk?
Here’s how we get new clients started with our services:
1. Strategy Session
We will meet with your designated IT administrator and key decision-makers to determine your strategic goals.
2. Discovery Session
We will run a discovery session of your company to determine your staff’s needs.
3. Internal Training
We will train the help desk technicians on your company’s existing hardware, software, and services.
4. Knowledge Base
We will create a knowledgebase by developing frequently asked questions and including existing self-help articles.
5. Processes & Procedures
We will create and implement your company’s service desk processes and procedure.
6. Escalation Policies
We will set up the help desk’s problem management escalation policies.
7. Employee Training
We will train your employees and the help desk staff on new help desk procedures.
8. Communication Channels
We will connect your company’s phone and email communications with our help desk.
9. 24/7 Support
We will provide support to your staff by phone, email, live chat, and ticket portal.
10. Call Auditing
We will conduct call quality audits regularly and ensure calls meet established service level agreements.
11. Regular Meetings
We will schedule regular service review meetings.
How Can You Get Pricing for After Hours Help Desk Services?
SwiftTech does not use a one-size-fits-all pricing package for our clients. Pricing depends on your specific technology needs, plus the number of users and devices that need to be serviced. We will do our best to create a package that can satisfy your desired IT service levels while staying within your budget.
To request pricing, please follow these steps:
Step 1
Contact SwiftTech by calling 877-794-3811, emailing info@swifttechsolutions.com, or filling out the contact form below.
Step 2
Tell us about your IT service requirements.
Step 3
We'll send you a customized quote.
If your company is interested in an After Hours Help Desk, SwiftTech Solutions can help. We have over 15 years of experience as a Managed Service Provider for SMBs, enterprises, government agencies, and non-profit organizations. You can call us at 877-794-3811 or email info@swifttechsolutions.com.