Outsourced Tier 1 and 2 help desk support
Are your IT admins swamped with simple tech support requests? Our Outsourced Help Desk will service your Tier 1 through 2 support requests, such as desktop updates and password resets. By outsourcing these requests, your business will not need to hire additional staff, since we'll take care of hiring and training the help desk technicians. Plus, your IT admins will have more time to focus more on launching technology projects that will grow the business.
Our help desk services include support for:
Troubleshooting for basic PC issues
Password resets and account unlocks
Network connectivity issues
Assistance with navigating applications
Contact vendor support on users' behalf
Installations and repairs on computers via remote control
Virus and malware removal
Email account setup
Printer and scanner issues
How will our Outsourced Help Desk services benefit you?
Increased support availability
Delegation of simple IT support functions
Improved customer relationships
Lower operating costs
Reduced employee downtime
Access to new IT skill sets
If your company is interested in Outsourced Help Desk services, SwiftTech Solutions can help. We have over 15 years of experience as a Managed Service Provider for SMBs, enterprises, government agencies, and non-profit organizations. You can call us at 877-794-3811 or email email@example.com.