Microsoft Teams Help Desk

Our Microsoft Teams Help Desk can support users working from home.


Microsoft Teams Help Desk Support

Get Microsoft Teams support when you need it. With our Help Desk, we're available to our clients seven days a week, 24 hours a day. We can provide support for Microsoft Teams app on desktops, laptops, and mobile devices. We can ensure your staff will stay efficient in and out of the office.

microsoft teams help desk

Our Microsoft Teams help desk services include support for:

Installation of Teams on devices via remote control

Ensuring employees can log into Teams

Troubleshooting for common Teams issues

Integrating content from third-party services

Assistance with navigating the platform

Customizing platform settings to fit your workflow

Checking call and meeting service quality

Contact Microsoft support on users' behalf

Services Offered

Tiered Support

Level 1-2 support will work on resolving simple IT support functions.

Quick Response

Phone calls will be answered within 60 seconds.

Consulting Services

We’ll meet with designated IT staff and key decision-makers to determine strategic goals.

Priority Levels

We’ll set up several layers of prioritization, depending on the issues your employees typically encounter.

Ticket Escalation

If an issue requires a higher level and/or onsite support, it will be sent to your company’s IT department.

Single Point of Contact

The outsourced IT helpdesk service will be the first point of contact for your employees.

Multi-Device Support

Assistance with desktops, laptops, servers, mobile devices, VoIP systems, internet, and more.

Remote Support

We can resolve many of the most common IT issues from our office and escalate as needed.

Consistent Support Experience

Our helpdesk is trained to follow a common set of procedures instead of trying different solutions at random.

Subscription Discounts

As a Microsoft Partner, we can pass on our volume discounts to your business.

How will our Microsoft Teams Help Desk services benefit you?

Increased support availability

Boosted efficiency

Reduced employee downtime

Enhanced collaboration

If your company is interested in Microsoft Teams helpdesk services, SwiftTech Solutions can help. We have over 15 years of experience as a Managed Service Provider for SMBs, enterprises, government agencies, and non-profit organizations. You can call us at 877-794-3811 or email