Business Technology AnalysisArtificial intelligence

Whenever the term Artificial Intelligence (or AI) is mentioned, many think of robots replacing humans in the workplace.

In today’s reality, AI technologies are reliant on human workers. While AI can cut back on unskilled tasks, technology cannot replace human judgment and personal touch. Nevertheless, the practical use of AI in the workplace can optimize operations and create new business opportunities. The key to a successful launch of an AI project is to examine the challenges your workers are facing and determine which pain points can be eliminated.

What is Artificial Intelligence?

AI technologies train machines to learn in a way that resembles a human being. Traditionally, a machine simply follows a limited set of rules pre-coded by human programmers. However, AI-programmed machines use algorithms to recognize patterns, select topics, and solve problems.

AI may be in your life already. Whenever you ask Amazon Alexa for the weather, select a movie to watch from Netflix’s recommendations, use the self-checkout lane at Target, or pay your AT&T bill using a voice-automated phone system, you are using AI technologies.

What features are used in AI technologies?

  • Speech recognition and dictation
  • Image recognition
  • Natural language generation, which turns data into reader-friendly text typically used in reports
  • Chatbots and virtual agents
  • Biometrics, including fingerprint, iris, and face scanning
  • Robotic process automation that performs manual, time-consuming, and rule-based office tasks
  • Decision management, which uses rules and logic to automatically decide on a viable course of action
  • Machine learning enables computers to automatically learn and improve from experience
  • AI-optimized hardware, which has chips optimized to run the features mentioned above

How do different industries use AI technologies?

  • Healthcare: EHR vendor eClinicalWorks added AI features into their upcoming software releases such as pop health, telemedicine, voice interactions, and machine learning-based clinical decision support.
  • Finance: The Intel Saffron platform can protect against sophisticated fraud schemes by scanning large volumes of data and flagging abnormal behaviors.
  • Retail: RetailNext takes traffic counting stats to another level by also including visit duration, unique traffic, pass-by traffic, visit frequency, and entrance path analytics.
  • Logistics/warehousing: IBM can provide technologies that leverage advanced image recognition to track the condition of shipments throughout the transportation journey.
  • Human Resources: HR managers can use questionnaires in ICIMS recruiting software to automate the applicant screening process.
  • Marketing: The Hubspot marketing platform uses machine learning to suggest website content based on search volume and relevancy.
  • Sales: Sales call intelligence software such as Gong can capture sales conversations, including phone calls, emails, and web conferences. The software would then determine what is working and what is not.
  • Customer Service: This department can use always-on chatbots like Twyla to answer common customer questions from a knowledge base and redirect to a human rep if they cannot answer the question.
  • Administration: Amy software ( can schedule meetings on your behalf. The software can suggest times to meet, allow the guests to choose the meeting location, and even reschedule.

What are the business benefits of using AI technologies?

  • Save costs
  • Grow revenues
  • Become more flexible and efficient
  • Delegate mundane and repetitive aspects of a job
  • Offer differentiated customer experiences
  • Increase the ability to create or expand product lines
  • Create more time for skilled projects
  • Access more insightful analytics

As AI technology adoption grows, you will discover new ways to optimize work processes. SwiftTech Solutions can assist your organization in integrating new technologies that can solve problems and create growth for your business. For more information, please contact us by calling 877-794-3811 or emailing