The Network Operations Center (NOC), pronounced “knock,” is the Central Nervous System of an MSP’s operations. NOCs focus on monitoring and managing the operations of hardware devices, software operating systems, and applications. They also ensure constant uptime of services and respond proactively to issues that may arise.
What tasks do NOC technicians complete?
- Network troubleshooting
- Router and domain name management
- Performance monitoring
- Software distribution and updates
- Creating reports on network systems’ health
- Responding to issues disrupting IT systems
- Providing customer support when needed
A NOC technician uses sophisticated network monitoring tools on a series of computer monitors to monitor for performance, network system device operations, power failures, and more. If the NOC’s network monitoring system detects any problems that may threaten efficient IT services operations, the on-call technician will automatically receive a notification. From there, the NOC technician will create a support ticket and then work on resolving the issue immediately or escalate it to the proper technician before it disrupts the client’s service.
What are the benefits of a NOC?
- Around-the-clock monitoring
- Ongoing maintenance prevents issues before they start
- Maintains agreed-upon service levels
- Keeps IT costs under control
Network security services offered by SwiftTech Solutions can help your organization maintain worker productivity and prevent IT downtime. For more information, please contact SwiftTech Solutions at 877-794-3811 or email info@swifttechsolutions.com.