Business Technology AnalysisHelp Desk95% of Employees Say IT Issues Decrease Workplace Productivity and Morale

The remote culture has been rising in recent years. More companies are offering flexible work-from-home policies. Also, a growing number of employees are taking advantage of the freedom and flexibility that comes with working remotely.

This starts the journey to digital employee experience (DEX) transformation for many companies. The goal of DEX transformation is to create a seamless, consistent, and personalized employee experience across all digital touchpoints. In this blog post, we will look at some of the key findings from a recent study on IT issues in the workplace.

According to a recent study, 95% of employees say IT issues hurt their workplace productivity and morale. The study Harris Poll conducted on behalf of Robert Half Technology surveyed 1,000 workers across the United States. When asked about how IT problems affected their work, the respondents had a lot to say.


Key findings from the survey:

  • 65% of employees said that IT issues have caused them to waste time at work.
  • 54% of employees said that IT issues have caused them to miss deadlines.
  • 50% of employees said that IT issues have caused them to lose work.


In addition, the survey found that IT problems not only affect productivity, but also morale.

  • 60% of employees said that IT issues have caused them to feel stressed at work.
  • 56% of employees said that IT issues have caused them to feel frustrated at work.
  • 53% of employees said that IT issues have caused them to feel angry at work.

The survey results make it clear that IT issues can seriously impact the workplace. However, there are several steps that companies can take to address these problems.


Steps companies can take to address IT issues:

1. Conduct a DEX Audit:

To identify the IT issues causing problems in the workplace, it is important to conduct a DEX audit. This will help you to identify pain points and find solutions that can improve the employee experience.

2. Implement a Help Desk

A help desk can be a valuable resource for employees who experience IT issues. Help desks provide a centralized location for employees to submit their IT problems and receive assistance.

3. Invest in Training

IT issues often arise because employees did not receive professional training on using the technology. By investing in training, companies can ensure their employees can use the tools and systems.

4. Simplifying and Automating Processes

By streamlining processes and automating them wherever possible, companies can reduce the likelihood of errors and make it easier for employees to do their job.

5. Utilize Technology

Technology can be an asset in solving IT issues. There are a variety of tools and applications that can streamline processes and improve communication.

6. Be Proactive

It is important to take the initiative when it involves addressing IT issues. By being proactive and addressing problems before they arise, companies can avoid potential disruptions.

7. Improve Communication

Communication is key when it comes to addressing IT issues. When employees are experiencing problems, they must be able to easily communicate those problems to the IT team.

8. Stay Up to Date

IT systems are constantly changing, and companies need to stay informed on the latest trends. By keeping up with current trends, companies can ensure their systems are up-to-date and running smoothly.

9. Have a Plan

When it comes to IT issues, having a plan is essential. Companies should plan on how to deal with IT problems when they arise.



IT issues can have a serious impact on workplace productivity and morale. However, there are measures companies can take to address these problems. By conducting a DEX audit, implementing a help desk, and investing in training, companies can improve the employee experience and avoid potential disruptions.