28

Feb 14

SwiftTech Technology Solutions, LLC Releases New Diversion Program Software

Services

COPS, a web-based application, helps diversion programs manage their clients

IRVINE, Calif., (February 28, 2014) — SwiftTech Solutions, an Orange County IT Managed Services Provider, announces the release of the Court Ordered Program Supervisor (COPS) — a patent-pending, Title 9 compliant software application for behavioral health providers and court-mandated diversion programs.  SwiftTech Solutions designed COPS to help these providers manage their clients from enrollment to completion.  Users will edit and store program documents in a single, SQL database. Users can also set up class schedules, alerts, progress reports, payment portals, reports for the courts and state, and much more.

“We’re eager to provide COPS to diversion programs so they can manage their documents in a more centralized and searchable format,” said Joshua Ross, Founder and Chief Technical Officer of SwiftTech Solutions. “COPS can save these providers thousands of dollars, not to mention hours of data entry and record search, by changing their program documenting from a paper to a digital process.”

Users of the COPS platform will be able to take advantage of these features:

• Manage client progress: Users can keep track of student attendance, progress, education sessions, etc.

• Attendance and Scheduling capabilities: Users can enter schedule and attendance data into the system and forget about it to ensure classes never overflow. The software also has easy sign-in/out options, documents formatted for print/email/online, student information, student roster, and more.

• Form and Applications: Users add an infinite number of dynamic documents of any kind so that all the forms they need are at their fingertips. They don’t have to make 5000 copies of one document or limit themselves on updates to existing templates.

• Self-Service Portal: This allows new clients to register, fill out paperwork, and make a deposit all before the first interview meeting. The portal also allows the processing of late payments, viewing of class schedules, and access to attendance records.

• Data Security Procedures and Processes: Users can use security safeguards to limit employee access to confidential information.  With our Title 9 Compliant security and processes in place, you will remain efficient and secure.

• 24/7 Support: SwiftTech Solutions offers ongoing support so the platform runs quickly, smoothly, and securely.

For more information about COPS, please visit swifttechsolutions.com/cops, call toll-free at 1-877-794-3811, or send an e-mail to info@swifttechsolutions.com.

About SwiftTech Technology Solutions, LLC
Based in Irvine, Calif., SwiftTech Solutions offers comprehensive, effective, proven, reliable, and affordable IT services to small, medium, enterprise businesses, government agencies, and non-profit organizations. SwiftTech provides our clients with peace of mind the job will be done correctly, efficiently, and cost-effectively. We use only proven and stable methods to secure the future of our clients’ integrity and security. SwiftTech Solutions is a certified partner of Dell, Microsoft, VMware, HP, Veeam, Barracuda, and Metalogix.

 

26

Nov 13

SwiftTech Technology Solutions LLC Receives 2013 Best of Business Award

Awards

PHOENIX, November, 26th 2013, SwiftTech Technology Solutions LLC has been selected for the 2013 Best of Business Award.

Being in business sets people apart from most ordinary people and the Small Business Community is dedicated to helping others understand that running a business is an obtainable goal and that everyone should try their best at living their dreams.

The Small Business Community recognizes and awards business owners because they often do not receive the recognition they deserve. Business owners are role models for everyone whether they know it or not. Small Business Community 2013 Best of Business Award holders are a valuable asset to their community and exemplify what makes small businesses great.

About SwiftTech Technology Solutions, LLC
SwiftTech Solutions offers comprehensive, effective, proven, reliable, and affordable IT services to small, medium, enterprise businesses, government agencies, and non-profit organizations. SwiftTech provides our clients with peace of mind the job will be done correctly, efficiently, and cost-effectively. We use only proven and stable methods to secure the future of our clients’ integrity and security. SwiftTech Solutions is a certified partner of Dell, Microsoft, VMware, HP, Veeam, Barracuda, and Metalogix.

About Small Business Community
The Small Business Community Association is dedicated to collecting and organizing information, training, and services that are vital to small business owners, entrepreneurs, and anyone else that needs help running a business, operating a business, or wants to know how to start a business.

The mission of the Small Business Community is to promote a vibrant and growing small business community, support education that will preserve and extend the future of small business and use our gifts within the small business community to serve others for the betterment of our world.

The Small Business Community vision is to enthusiastically advance small businesses in three key areas:
1.    Growth– To assure a vibrant and growing small business community, our goal is to introduce, engage and mature the next generation of small business owners.
2.    Advocacy–We feel it is fundamental to support education and action outside the small business community that will preserve and extend the future of small businesses.
3.    Compassion–We believe it is essential that we use our gifts within the small business community to serve others for the betterment of our communities and world.

SOURCE: Small Business Community / FTM Marketing

 

15

Nov 13

SwiftTech Technology Solutions, LLC Changes IT Help Desk System

Operations

Kayako Fusion, a help desk platform, helps clients access easier, more convenient customer support

IRVINE, Calif., (November 15, 2013) — SwiftTech Solutions, an Orange County IT Managed Services Provider, is pleased to announce our switch to the Kayako Fusion help desk system—a full-service technical support solution that will increase employee productivity and streamline customer requests. The Kayako Fusion help desk system will allow SwiftTech team members to interact with customers via phone, email, tickets, live chat, and remote desktop support within the platform.

“We’re excited to deliver a more flexible and unified help desk experience for our staff and clients,” said Joshua Ross, Founder and Chief Technical Officer of SwiftTech Solutions. “The intuitive workflow design of the Kayako help desk will allow us to work more effectively as a team and foster even better customer relationship management.”

Customers can contact SwiftTech Solutions in three convenient ways:

•    Internet: Customers can go to hd.swifttechsolutions.com on an internet browser (Internet Explorer, Firefox, Chrome, Safari). Then, they can register, submit a ticket, and chat with support online.

• Email: Customers can request assistance by sending an email to hdsupport@swifttechsolutions.com.

• Live Chat: Website visitors can communicate with support, sales, and billing in real-time. They can go to swifttechsolutions.com and click the green live help icon on the left-hand side of the screen to pull up the chat window. Then, they will choose the department they would like to speak with, enter their name and email, and ask a question.

For more information about SwiftTech Solutions, please visit swifttechsolutions.com, call toll-free at 1-877-794-3811, or send an e-mail to info@swifttechsolutions.com.

About SwiftTech Technology Solutions, LLC
Based in Irvine, Calif., SwiftTech Solutions offers comprehensive, effective, proven, reliable, and affordable IT services to small, medium, enterprise businesses, government agencies, and non-profit organizations. SwiftTech provides our clients with peace of mind the job will be done correctly, efficiently, and cost-effectively. We use only proven and stable methods to secure the future of our clients’ integrity and security. SwiftTech Solutions is a certified partner of Dell, Microsoft, VMware, HP, Veeam, Barracuda, and Metalogix.

 

4

Nov 13

SwiftTech Technology Solutions, LLC Moves to New Airport Business District Office

Operations

Relocation to Irvine office follows IT managed services company’s significant growth

IRVINE, Calif., (November 4, 2013) — SwiftTech Solutions has moved its Tustin, Calif. headquarters into larger space at a prosperous Irvine business location to accommodate recent employee growth and to allow the company to continue providing first-rate customer service to its expanding clientele. The new 1,820 square foot office – almost 1,000 square feet larger than SwiftTech’s previous location – is located minutes away from the John Wayne Airport at 2081 Business Center Drive.

“Everyone at SwiftTech Solutions is excited to move into the new office,” said Joshua Ross, Founder and Chief Technical Officer of SwiftTech Solutions. “The relocation to a thriving locale is a result of our success and the beginning of a new chapter in providing quality IT services to more Orange County businesses.”

The need for a larger office space became more pressing for SwiftTech Solutions, which originally opened in 2000, due to an increase of technicians serving a growing customer base. Over the past year, the number of employees at SwiftTech Solutions has doubled, resulting in the company outgrowing its previous space. SwiftTech Solutions will continue to access the data center available at the Tustin office location. The new office includes additional space for employee workstations, equipment repair and storage, a reception area, and conferencing.

For more information about SwiftTech Solutions, please visit swifttechsolutions.com, call toll-free at 1-877-794-3811, or send an e-mail to info@swifttechsolutions.com.

About SwiftTech Technology Solutions, LLC
Based in Irvine, Calif., SwiftTech Solutions offers comprehensive, effective, proven, reliable, and affordable IT services to small, medium, enterprise businesses, government agencies, and non-profit organizations. SwiftTech provides our clients with peace of mind the job will be done correctly, efficiently, and cost-effectively. We use only proven and stable methods to secure the future of our clients’ integrity and security. SwiftTech Solutions is a certified partner of Dell, Microsoft, VMware, HP, Veeam, Barracuda, and Metalogix.

 

24

Oct 13

SwiftTech Solutions Launches Updated Website Offering More Accessible Visitor Resources

Operations

Guests will discover an improved user experience and additional features at swifttechsolutions.com.

IRVINE, Calif., (October 24, 2013) — SwiftTech Solutions, an Orange County IT managed services provider, has announced the update of its new website swifttechsolutions.com. The updated website provides easier access to service and product information, faster load times, as well as additional ways for visitors to contact technical support, sales, and accounting.

Joshua Ross, Founder and Chief Technical Officer of SwiftTech Solutions, mentions that “The new website establishes a more convenient and engaging experience for our visitors. We believe the simplified layout, new color scheme, and additional interactive features will guide visitors to the information and customer support they are looking for.”

Streamlined menu navigation, interactive slideshow, and structured home page topics make it fast and easy for visitors to learn more about the technical support services SwiftTech Solutions can offer their business.

Other website features include:
•  Live help tab on each page allows guests to message in real-time with a SwiftTech Solutions representative. They can inquire about SwiftTech Solution’s IT services, request support, and get assistance on billing.
• New careers section for visitors to submit a resume and apply for positions at SwiftTech Solutions.
• A menu item that links to the SwiftTech help desk site so customers can submit a support request easily.
• The website layout adapts to fit desktop, tablet, and smartphone devices, so visitors can navigate pages with ease at work or on the road.

For more information about SwiftTech Solutions, please visit swifttechsolutions.com, call toll-free at 1-877-794-3811, or send an e-mail to info@swifttechsolutions.com.

About SwiftTech Technology Solutions, LLC
Based in Irvine, Calif., SwiftTech Solutions offers comprehensive, effective, proven, reliable, and affordable IT services to small, medium, enterprise businesses, government agencies, and non-profit organizations. SwiftTech provides our clients with peace of mind the job will be done correctly, efficiently, and cost-effectively. We use only proven and stable methods to secure the future of our clients’ integrity and security. SwiftTech Solutions is a certified partner of Dell, Microsoft, VMware, HP, Veeam, Barracuda, and Metalogix.

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